MDCMC’s Emergency Department Wins National Award

MDCMC’s Emergency Department was recently recognized by Professional Research Consultants, Inc. (PRC) with the PRC Excellence Award, recognizing outstanding quality of patient care. PRC is a national organization that gathers data from hospitals across the nation and facilitates excellence in healthcare through research and data analysis.2016-Award-Winner-Button-200px

 

Here are a few facts about our Emergency Department:

  • MDCMC’s Emergency Department is a state-of-the-art facility staffed by experienced, caring doctors and nurses.
  • Patient surveys indicate an outstanding level of patient satisfaction with Emergency Care.
  • Patients in the Emergency Department have immediate access to all other facets of our facility, including lab, diagnostic imaging, orthopedics, specialists, social workers and more.p1887686024-o905456389-4

“We are very proud that our outstanding team is able to serve the emergency needs of our community at the highest level,” says Sandy Vandertie, RN, manager of Emergency Care, Urgent Care, and Outpatient Services. “Our emergency department is one reason our hospital was recently named one of the Top 20 Critical Access Hospitals in the U.S.”

Watch this short video to learn more.

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Celebrate Community Summer Concert Series

At Ministry Door County Medical Center, we believe that the health of body, mind and spirit are connected. That’s why we support community events that nurture all aspects of health, from outdoor runs, to children’s educational workshops to the arts. Come out and join us this July as we present the Celebrate Community Summer Concert series. Gather friends and family, bring your picnic blanket and lawn chairs and get ready to relax and enjoy!SUMMER concert series 516

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Keeping Patient Information Safe and Accurate: Betty Rockendorf

Rockendorf Receives WHIMA Distinguished Member Award

As director of the Health Information Management (HIM) Department at Ministry Door County Medical Center (MDCMC), Betty Rockendorf has to stay on her toes. “Health information management is an ever-changing, dynamic profession. In the last few years, we’ve seen the shift from paper to electronic charts, as well as new privacy requirements and huge technological shifts,” says Betty. “It’s my job to stay up to date and make sure patients’ records are accurate, safe, and timely, and can be accessed and shared appropriately to ensure the best health care possible.”

Recently, Betty was recognized nationally for her leadership in the field of HIM through the Distinguished Member Award from the Wisconsin Health Information Management Association (WHIMA). She has served the organization as a member of the board of directors and education director. The award is WHIMA’s highest honor, and recognizes outstanding members for their service to the association and their contributions to the profession.

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Betty began her career at MDCMC in 2001 as a medical transcriptionist. After attaining a degree in Business Administration, she used her business skills to streamline the department and develop procedures to improve accuracy and productivity. “Back then we were working with the very first versions of speech recognition software,” she says. “There was a lot of editing required.” In 2007 she became director of the HIM department, and soon coding and medical records management came under her supervision as well.

Never one to rest on her laurels, Betty continued her education, obtaining a Master’s Degree in Health Information Management, as well as certifications in Healthcare Technology and Privacy and Security.

“Information is a critical component of health care,” says Mary Lopas, Chief Information Officer at MDCMC and Betty’s colleague and supervisor. “We take pride in using and organizing information in a way that ensures the best care and best communication. Betty and her team make this happen by being ‘guardians of the record.’ This means everything from ensuring accuracy in medical transcriptions to coding properly so patients’ insurance will cover the costs of their care appropriately.”

In the end, it’s all about trust. “It’s our job to make sure patient records reflect their health care story,” says Betty. “Our ultimate goal is to maintain safe and accurate records, and earn and keep our patients’ confidence.”

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Jordan Dielmann: Seeing Students Through

Jordan Dielmann, LAT, ATC, has one year of experience as a Ministry Door County Medical Center athletic trainer under her belt, but, she says, “I’m looking forward to many more.”

Jordan brings her youthful energy and perspective to her work as an athletic trainer at Sevastopol and Gibraltar High Schools, working with student athletes in all high school sports by providing support at home events, practices and playoff games. “I really enjoy seeing athletes be the best they can be, no matter their skill level,” she says.

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Jordan became interested in athletic training while working as the manager of her high school football team. An avid athlete herself (she played high school soccer and continues to enjoy running), she was attracted to athletic training because it combines the sports world with the medical field. She attended UW-Stevens Point and graduated with a Bachelor’s Degree in Athletic Training and a minor in Nutrition.

Her work encompasses everything from teaching kids about proper exercise technique and nutrition, to co-leading Ministry’s sports performance summer program, to bringing her extensive knowledge of physiology and orthopedic injury to her teams. “A common misconception about athletic trainers is that we are at the same skill and certification level as a personal trainer,” she explains. “In fact, athletic trainers must have their Bachelor’s or Master’s Degree in Athletic Training, be board certified, and licensed by the state. We are knowledgeable in first aid, CPR/AED, evaluation, treatment, rehabilitation and prevention of orthopedic injuries. At Ministry we work closely with our extensive team of physical therapists, ER staff, nurses, doctors and surgeons.”

Ministry donates athletic training services to local schools. “It’s something we believe is important to keep young people healthy, and to contribute to overall community health,” says Deb Whitelaw-Gorski, Director of Rehab Services.

Jordan serves on the medical team that supports athletes of all ages at silent sporting events including the Door County Triathlon, Door County Half Marathon, Crossroads Trail Run, and Fall 50. She loves working in a small community, and looks forward to seeing her first group of high school freshman through to graduation. “I can’t wait to see what they’re able to accomplish in the next four years,” she says.

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Expert Spinal Surgery, Close to Home

When we think of everyday healthcare, surgery doesn’t usually come to mind. But Ministry Door County Medical Center’s (MDCMC) surgery department provides a wide range of services, from orthopedics to general surgery to specialty surgery, to serve the community.

Dr. Andrew Greene, DO, has been providing specialized spinal surgery at MDCMC since 2014. He has extensive training and experience in treating degenerative spinal conditions, neck and back pain, disc herniation and scoliosis. Based in the Appleton area, his practice at MDCMC ensures that Door County residents can receive state of the art spinal surgery close to home.

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“I am a conservative surgeon whose philosophy is to treat patients as I would want to be treated,” says Dr. Greene. “I’m grateful for the opportunity to serve my patients with the latest advancements in all facets of non-operative and surgical treatment. I am focused on helping patients return to their desired quality of life.”

“Dr. Greene is an amazing surgeon,” says Gwen Haight, RN, surgical services manager at MDCMC. “From a nursing standpoint, I see how he really listens to his patients and focuses on them completely. He doesn’t jump into anything, because he wants to be sure his patient really needs the surgery. He is kind, warm and very precise –  everything you would want in a surgeon.”

A patient who recently had successful surgery with Dr. Greene says “I know that I couldn’t have had a better outcome in the care of Dr. Andrew Greene and his great staff.  And the fact that he was able to serve me right here at Ministry made it very convenient.”

Dr. Greene sees patients one day per month at North Shore Medical Clinic, and performs scheduled surgeries at MDCMC in Sturgeon Bay. To learn more, call (920) 746-0510.

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MDCMC Hospital Rooms Among Cleanest in Nation

Many factors contribute to a positive hospital stay, including excellent quality of care, great nursing staff, and delicious food. But sometimes it’s the things you don’t notice that make a difference. Patients at Ministry Door County Medical Center (MDCMC) take for granted their hospital rooms will always be spotless. MDCMC’s Environmental Services was recently honored as a Top US hospital with the cleanest patient rooms for the third year in a row. MDCMC is one of only 43 of the almost 4,000 hospitals in the United States surveyed that made the list.

Becker’s Hospital Review recognized MDCMC as being in the top one percent nationally of hospitals whose rooms were “always clean,” according to patient evaluations. Becker’s is a healthcare organization that compiles national hospital data.

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Candy Lehmkuhl, Director of Environmental Services at MDCMC, is proud of her team’s achievement. “Our employees go above and beyond in meeting patient’s expectations,” she says. “In addition to keeping rooms very clean, our associates go out of their way to do little things for patients that make a difference, like getting them a blanket or just chatting for a few minutes.”

Candy attributes her team’s success to the culture of MDCMC in which employees are empowered to set and achieve goals together. “I’m lucky to work with an amazing group of people who truly put patients first in everything they do,” she says.

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National Men’s Health Month: Tips from Dr. Nate Hayes

Men’s health is a family issue: it affects men and their wives, partners, sons and daughters, and moms and sisters. Ministry Door County Medical Center’s Dr. Nate Hayes, primary care physician at MDCMC’s Algoma clinic, cares for men, women and children. “With women twice as likely as men to visit a doctor (and living five years longer), Men’s Health Month is the perfect time for guys to ‘man up’ and make an appointment with their provider,” says Nate. “Men need to take care of their loved ones, but that’s hard to do if they don’t take care of themselves, too.”

Here are Dr. Nate’s top tips for men’s health:

  • Stay active. Physical activity is a major factor in health, but you don’t need to make huge changes to see a benefit. A walking program is a great starting point: shoot for 30 minutes, three times a week, and build from there. Weight lifting also has many benefits, including building lean muscle and improving metabolism.
  • See your doctor. “Women often see their providers the same time each year, making appointments easy to remember. Men can benefit from doing the same.” Visiting your primary care physician regularly enables you to stay on top of any changes to your health through routine screenings such as cholesterol and blood pressure checks, and catch preventable disease early.DSC_2358 headshot
  • If you smoke, quit. Smoking causes cancer, heart disease and other life-threatening conditions. Plus, non-smokers look younger and have more energy than those who smoke. It’s never too late to stop smoking, and your doctor can help.
  • Be aware of your mental health. “Most people, men and women, will have mental health challenges at some point in their lives. They are real, and they affect overall health.” Primary doctors can help screen for depression, anxiety, substance related problems and more. “At Ministry, our Behavioral Health program provides mental health services in the comfort and privacy of your doctor’s office,” he adds.
  • Safety first. Men account for 92% of fatal workplace injuries. Take advantage of safety features at work, use a buddy or spotter when climbing ladders or lifting large items, and always wear your seatbelt.

Dr. Nate practices what he preaches by leading weekly community walks Monday evenings. “Walking with a group is a great way to get exercise, stay motivated, and get connected to other people – another important factor in health.”

Join Dr. Nate for weekly 1-3 mile walks in Algoma Mondays at 6:00 p.m. through June 27. Meet at the Algoma Community Wellness Center at 1715 Division St. (attached to Algoma High School).

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Be Active and Safe This Spring and Summer

by Veronica Behme, Orthopedic Care Coordinator

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As the weather warms up we all look forward to being outside and being more active!  Follow these tips to avoid falls:

  • Know your medications: Talk to your healthcare provider about your medications and be aware of side effects.  Some medications may increase your risk of falls because they interact with other medications or increase drowsiness.
  • Be aware of your health conditions: Some conditions increase your risk of falls.  Be aware if you have dizziness, joint pain, numbness, shortness of breath, weak muscles or balance issues.
  • Exercise to maintain balance and muscle strength: Following a healthy and active lifestyle helps you avoid falls.  Make physical activity part of your daily routine.
  • Wear sensible shoes: Wearing shoes that fit well and have non-slip soles will help you avoid falls.
  • Have your eyes tested annually: Good vision helps you to avoid falls. Have your eyes checked yearly and wear your glasses as all times.
  • Keep a safe home environment: Keep your home well lit, especially in stairways.  Use automatic nightlights to illuminate your path to the bathroom and keep a lamp within easy reach on your bedside table.   Remove throw rugs and electrical cords which tend to be tripping hazards, install grab bars and non-skid mats in the bathroom, and use non-skid treads on stairs.

If you have a history of falls, you are more likely to fall again.  If you’ve fallen recently see your provider to determine the cause of your falls.

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MDCMC Achieves Top 20 Critical Access Hospital Distinction

Ministry Door County Medical Center was named one of the iVantage HEALTHSTRONG Top 20 Critical Access Hospitals (CAHs) in the United States, selected from the Top 100 CAH list released earlier this year.

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“It is an honor to be recognized with this high level of distinction for providing care that really is the best of the best,” said Gerald Worrick, Ministry President/CEO. “This designation recognizes the trusted, expert care available right here in Door County. We’re proud that our doctors, nurses and associates live and work alongside our patients, which brings a level of caring and commitment to those relationships that is truly special.”

The iVantage INDEX is the industry’s most comprehensive rating of US acute care hospitals, and the only one to include the country’s 1,300 CAHs. The results measure hospital performance across nine different performance pillars, including quality, affordability, outcomes and patient perspective.

 More information about the data can be found at http://www.ivantageindex.com/.

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Where We Care: Community Sporting Events

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